How can I personalize a product?
- Select a product of your choice, for example a TOWEL, and click YES at PERSONALIZE YOUR ITEM.
- Then choose from the different options: 'name, icon or number'. Each product has different options.
- Choose a font for name or number: THE REBEL (only capital letters) or THE LOVE AFFAIR (only small letters).
- At icon, choose an icon or quote of your choice.
- Enter a name, quote or number at name or number.
- Then choose an embroidery color.
- In the product text you will find the place where your item will be personalized.
- Check out the photos for inspiration!
Is there a maximum number of characters for the name or quote?
Yes, you can use a maximum of 12 characters. Do you want more than 12 characters? Then please contact us.
Are there different fonts to choose from?
Oh yes! We have two fonts for our personalizations: THE REBEL and THE LOVE AFFAIR. THE REBEL is a tighter font and it comes in capital letters only. A handwritten font is THE LOVE AFFAIR and it only comes in small letters.
what does it cost to personalize a product?
Our products are personalized manually, which is why we charge an extra €8.50 per personalized item.
How do I care for my POMME items?
- Wash the towels on 30 degrees using mild, non bleaching, detergent if you want to keep the color.
- Tumble dry at medium heat setting or hang to dry.
- Keep in mind that colors will fade when you dry the towel in the sun.
- For ironing it’s best to use a pressing cloth on the back and front side of the towel for extra protection.
- Wash our clothing on 30 degrees. Don’t put them in the tumble dry and please check the care label inside your item.
which payment methodes does pomme accept?
- We currently accept the following payment methods: iDeal, PayPal, Klarna, Mastercard, VISA and American Express.
what are the shipping costs?
- The shipping costs depend on the weight and size of your package and the country where you live.
- You will see the shipping costs at the end of the ordering process.
- We use the following shipping costs per package, per country:
- Please note that different rates may apply for heavy and large items and rates are subject to change.
- Heavy and large items are excluded from free shipping.
- As soon as we have shipped your order, you will receive a Track & Trace code from us by email.
- For questions about shipping costs to other countries and for other questions, please contact us.
How fast will my (personalized) order be shipped?
- The shipping costs depend on the weight and size of your package and the country where you live.
- You will see the shipping costs at the end of the ordering process.
- We use the following shipping costs per package, per country:
- Please note that different rates may apply for heavy and large items and rates are subject to change.
- Heavy and large items are excluded from free shipping.
- As soon as we have shipped your order, you will receive a Track & Trace code from us by email.
- For questions about shipping costs to other countries and for other questions, please contact us.
Can I send a handwritten card?
Yes, you can. Choose your favorite card and leave your wish to the recipient in the field under 'add a handwritten note'. We will then write the card for you and send it to the recipient.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hello@atelierpomme.nl
Other inquiries? Let's chat.
Is your question not listed? Please contact us via hello@atelierpomme.nl. We will be happy to help you.